Industry: Information Technology
Category: Customer Support
Total Position: 2
Job Type: Full Time/Parmanent ( firstshift )
Department: Professional Services
Job Location: Lahore, Pakistan
Gender: Male
Minimum Education Bachelors
Degree Title: BCS/ MCS
Career Level: Experienced (Non-Manager)
Minimum Experience: 2 Years
Salary Range: PKR. 40,000 to 50,000/month
Apply By: Jun 20, 2011
Posted: May 20, 2011
Job Description:
Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products
Facilitate Level 1 Resources in promptly addressing customer inquiries and problems
Communicate with customers to provide desired information and status on customer inquiries
Use ticketing system and other software to maintain data related to Level 2 tickets and customer inquiries
Log, identify, analyze, and resolve customer issues related to software products
Review front end, back end and other application interfaces and logs to troubleshoot and fix problems
Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets
Continuously learn and update product knowledge to provide excellent customer experience
Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders
Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution infuture
Skills Required:
- A degree in computer sciences or related discipline
- Strong customer orientation
- Good database concepts and SQL skills is a MUST
- Ability to analyze, troubleshoot and solve problems
- Good written and oral communication skills
- Excellent interpersonal and team skills
- Motivation and ambition to excel
- Drive to learn and grow
- Self-driven, time conscious and fast executor
Apply to : http://www.rozee.pk/job-details.php?jid=115982
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